Frequently Asked Questions

Q - Do I have to pay the complete rental upfront to book?

A - Not necessarily. If you make a reservation more than 45 day prior to the reservation day then a down payment is required to book and the balance is due 45 days prior to the reservation day. This is not to say you couldn't make weekly or monthly payment. Splitting a payment with another party is fine too.

If you make a reservation within 45 days prior to the reservation day then the full amount is due at booking.

 

Q – Upon my arrival should I go to the resort registration desk?

A - Depends, some resorts require guest to register others don't. There are a few that allow us to register on behalf of our guest; in which case we use the information you provided us on your rental agreement. It's very important to give accurate information on number of guest and vehicles. The check-in procedure for your resort will be listed on your confirmation. Please make sure to read it.

 

Q – If I arrive early can I check-in to my rental?

A – No, besides our door codes being time activated; the cleaning services/companies sometimes make their schedule days in advance. We encourage guest to have alternate plans in case this occurs, especially if you have infants, special needs, expecting mother, or elderly accompanying guest. Example: Enjoy the beach or pool (most resorts have ground floor bathrooms), visit tourist attractions or a state park, see the sites or window shop...

That being said, we do offer an early check-in and late check-out for a small fee; to be requested on the on the rental agreement.

 

Q - When and how do I get the key?

A – We don't have keys. We send you a door code and it will be provided on your confirmation email. Our door locks are time activated. Meaning the door code we sent you will become active at your check-in date and time. And, it will become inactive on your check-out date and time.

 

Q - It's 4:00 pm. Why is my door code not working?

A – There could be several reasons. Here is a list of things to check for.

* Check to make sure you are at the right resort, tower, floor, and door.

* We are in the Central Time zone in case you came from an Eastern Time zone.

* Check to see if your door code has a # or * in it; if so use it.

* If you make a mistake punching in the code and get a blinking red light; please wait till the door lock stops blinking red before you try again; nothing works while it's blinking red.

* If all this fails call the number on your confirmation email for door code help.

 

Q – What are the Arm Bands for?

A - Armbands are for pool and beach back and forth access from the Resort. Mainly, it helps security guards identify people that belong in the resort.

 

Q - What is Beach Service?

A - Basically it's two wooden tanning lounge beach chairs with cushions and an umbrella between them. Some owners purchase a seasonal service for their guest  to use and enjoy. The seasons typically run from March 1st thru October 31st. If an owner has Opted out of the seasonal Beach Service then they are available to guest to rent at a fee set by the Beach Service Company.

Please Note: The Beach Chairs are rented out 1st come 1st serve, so there's a possibility that you will not get the same on each time or they may be completely rented out. Try to be early.

 

Q – Do we have Beach Service?

A – The easiest way to see what properties have Beach Service is to click on the "Beach Chair Service" page listed under the "Panama City Beach Rentals" tab on our main page. Another way is to look under "Features" on the property listing page. It would say "Beach Service is included" if it is. If you are already rented. Then you will find that information on your Rental Agreement.

 

Q - Is the Spring Break Alcohol Ban still in effect?

A - Yes, it is. It's only a Ban from drinking on the beach, not in your rental or at a Bar.

 

Q - What do the different color flags on the beach mean?

A - A double red flag = Water closed to public use, Single red flag = High Hazard (rough conditions such as strong surf and or currents), Yellow flag = Medium Hazard (Light surf and or currents), Green flag = Low hazard (calm conditions), Purple flag = Marine pest (Jellyfish, stingrays & dangerous fish)

To subscribe and receive beach flag alerts on your phone text "flag" to 313131.

To unsubscribe text "STOP" to 313131.

 

 5 TRAVEL INSURANCE TIPS

  1. Make sure you need travel insurance. Your homeowner’s policy or regular health insurance plan may already have you covered. Or you may have some coverage through a credit card.
  2. Buy when you book your trip. Some plans can be bought after departure, but comprehensive plans that include medical coverage usually cannot. Once you recognize the need for medical attention, it may be too late.
  3. Consider buying one of the “cancel for any reason” plans. These cover everything from changing your mind about wanting to take the trip to getting a better travel deal elsewhere. However, these plans are expensive and can cost up to 50 percent more than traditional travel insurance.
  4. Know the difference between insurance and a waiver. With a waiver, you don’t get your money back – you just get to rebook at a later date with no penalty.
  5. Consider buying evacuation coverage for an unexpected flight home due to injury or illness. If you need an air ambulance medical evacuation, you can be out thousands of dollars, even for a domestic flight.

 

If you do buy travel insurance, be sure to keep receipts to document hotel and restaurant expenses due to a travel delay, and have a doctor’s notes and/or bills for any medical care. Finally, relax and look forward to your trip, knowing that you won’t lose your vacation dollars due to unforeseen circumstances!